Shipping policy

Shipping Policy

Thank you for choosing exthrill We aim to ensure a smooth and timely delivery process for all our customers. Please review the following information regarding our shipping policy:

Order Processing Time:

  • All orders are processed within 1-7 business days (excluding weekends and holidays) after payment confirmation.
  • In case of any unforeseen delays, we will notify you promptly.

Shipping Methods and Timeframes:

  • We offer several shipping options for domestic and international orders. Shipping methods and timeframes may vary based on the destination and the shipping carrier selected during checkout.
  • Estimated delivery times are provided during the checkout process. Please note that these are estimates and not guaranteed delivery dates. Actual delivery times may vary due to carrier delays or other unforeseen circumstances.

Shipping Costs:

  • Shipping costs are calculated based on the weight of the package, destination, and selected shipping method. The shipping charges will be displayed at the checkout before you complete your purchase.

Order Tracking:

  • Once your order has been shipped, a tracking number will be provided via email. You can use this tracking number to monitor the status of your shipment and estimated delivery date.

Shipping Restrictions:

  • We currently do not ship to P.O. boxes or APO/FPO addresses.
  • Some products may have specific shipping restrictions due to their nature or legal regulations. Please review the product description for any shipping restrictions before placing an order.

International Shipping:

  • For international orders, please note that customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the customer. We are not responsible for any delays or additional charges incurred during customs clearance.

Delivery Issues:

  • If you encounter any issues with the delivery of your order, please contact our customer service team within [number of days] days of the expected delivery date. We will work diligently to resolve the matter and assist you in locating your package.

Returns Due to Shipping Issues:

  • If an order is returned to us due to an incorrect address provided by the customer or failure to accept the package, additional shipping charges may apply for re-shipment. If a refund is requested instead, the original shipping fees will not be refunded.

Contact Information:

  • If you have any further questions or need assistance regarding our shipping policy, please contact our customer service team at Exthrill.help@gmail.com